FAQs

Today, most Internet users have heard all about the benefits of broadband access such as DSL or Cable Modem connections. But how many internet users have ever heard about Fixed-Wireless access as an alternative?

Although fixed-wireless access is starting to appear in more locations across the United States with great success, it’s not getting as much of the media limelight as other broadband services.

Total Highspeed can reach users as far as 15 miles away and possibly even further from our access points! Here are the answers to some of the more common questions about our service. If your question isn’t answered here, please do not hesitate to call us at 417-851-1107.

Do I need a phone line for uploads like satellite systems?
What about security?
Does this use a satellite receiver?
Why Wireless?
How fast is installation?
What is involved in Installation?
Special Installation Circumstances
How do I arrange payment?
What are my computer requirements?
Technical Support Policy
What is your Acceptable Use Policy (AUP)?
What is your Privacy Policy?
Where can I see a copy of the Service Agreement?

Do I need a phone line for uploads like satellite systems?
No. Total Highspeed uses bi-directional antennas that can send and receive without any phone lines. Since a phone line is no longer needed, many customers cancel their traditional phone service, and simply use a cell phone.
Top

What about security?
Communications between your location and our access point locations are encrypted using DES “Data Encryption Standard”. This is the same security used by federal agencies in their wireless networks. This is not an 802.11 Wi-Fi network.
Top

Does this use a satellite receiver?
Total Highspeed service is not to be confused with satellite access, like HUGHES (www.hughes.com) or lumped in with cellular phone services which are slow and require handheld devices. Total Highspeed Internet access does not suffer from the latency or weather fade that plagues satellite based Internet delivery. Total Highspeed service is not effected by rain, fog or snow.

Fixed wireless does not require satellite systems, a cable connection, or even local phone service. By eliminating many of the expenses associated with other high-speed services, we are able to pass much of the savings on to our customers to provide an affordable yet high performance service for business and demanding residential users.

Total Highspeed uses a small microwave antenna that is attached to a radio at the customer premises. The Customer Premise Equipment (CPE) is pointed back to one of our access points. Even during rain or snow, your Total Highspeed connection will be strong, reliable, and out of reach of falling limbs, outages, and other effects prone to wired networks.
Top

Why Wireless?
In two words, No Wire! By removing the cabling and connections of a complex phone or cable network, Total Highspeed offers extreme reliability as an end-to-end service without another company in the middle. This results in better performance.
Top

How fast is installation?
Orders are often completed within days, not weeks or months as can happen with other services. With the area’s most knowledgeable staff, Total Highspeed service boasts 100% customer satisfaction. Call 417-851-1107 today for a free site survey to see if you are eligible for Total Highspeed service.
Top

What is involved in Installation?
A typical installation consists of installing our equipment on the side of your house or building and connecting it to a computer.
Top

Special Installation Circumstances
A typical installation is one that can be completed within 2 hours. Time over 2 hours is billed at $50.00 an hour when we encounter problems that are not a result of our equipment.
Top

How do I arrange payment?
We require that the install fee be paid at the time of installation. Cash or check is preferred, but we also will take a debit/credit card. At Total Highspeed we try our best to make it easy to do business!
Top

What are my computer requirements?
Total Highspeed service is delivered to your computer or LAN via Ethernet. Your computer must have an Ethernet port installed. Most computers built in the past two years came with this factory installed. If your computer does not have an Ethernet card they can be purchased for under $20.00 at many locations including Staples or Wal-Mart. We can not install this device in your computer because of liability issues. If you have multiple computers connected in a LAN, Total Highspeed service will be connected to your LAN at your existing network location.
Top

Technical Support Policy
Our goal is to install our service and leave you with working service. If you encounter a problem after we leave please contact us and we will resolve your problem as quickly as we can. We can be reached at 417-851-1107.
Frequently Total Highspeed customers call us with support issues that are not the result of using Total Highspeed Internet service and equipment. We are pleased to be of service to a certain degree but some problems may require an additional fee to solve.
Top

What is your Acceptable Use Policy (AUP)?
Please see our Acceptable Use Policy page.
Top

What is your Privacy Policy?
Please see our Privacy Policy page.
Top

Where can I see a copy of the Service Agreement?
Please see our Service Agreement page.
Top